Frequently Asked Questions

Generalp

Why am I required to enter a tax ID number upon registration?

District White Label is a business to business wholesale site. We require a tax ID in order to prove you are a re-seller.

What type of files do you accept?

We accept .jpg, .png, .bmp and .gif files. Be sure to provide high-resolution images: 300 dpi at 100% of final output size. We print using the RGB color system. Please be sure all files provided are saved in this mode.

How do I know if my files are of sufficient resolution?

If your file is too low resolution to print you will see this message

How do I use the red and blue lines around my design to make sure it is the right size for the product?

Background and images should extend past the red trim line to the edge of work space to avoid a white line around the edges of your final product. Text and important parts of images should be within the blue safety line.

How can I make sure parts of my design aren’t being trimmed?

MAKE SURE THAT NO IMPORTANT DESIGN ELEMENTS ARE ON OR TOUCHING THE RED LINES. We recommend that on top of bleed you add an additional 3/16” for critical content. That allows for equipment trim tolerances and will ensure that we never trim key elements of your design.

Do you have sample substrate books?

We sure do! If you would like a sample substrate book, email our support team at support@districtwhitelabel.com with your full name and mailing address, and we will be happy to send one to you.

Cards

What's the smallest quantity I can order?

All cards are packed in increments of 25 with the exception of the 3.5 x 2 flat cards. These are available in increments of 50 and up.

Can I order a pack of 25 cards with different designs or does it all have to be one design?

Each pack of 25 cards must have the same design. If you'd like to print cards with different designs, you have to order multiple packs.

Do I need to order envelopes separately?

No, envelopes are included with all cards with the exception of those sizes listed below.

You can choose between an 80# smooth or an 80# vellum and select "text" if you wish to include return address printing.

Cards that do not come with envelopes:

  • 3.5 x 2 flat
  • 3.5 x 2.5 tag

Do you charge extra for printing the envelopes?

No! Envelopes and return address printing are included within the price per card! Select "printed envelope" if you wish to include return address printing.

Do you do envelope liners?

Not at this time, no.

Which substrates do you offer?

We offer you a choice of 4 different substrates:

  • 100lb smooth
  • 120lb eggshell
  • 120lb smooth
  •  

Is there an upcharge for the different substrate types?

No! You can choose any one of these beautiful paper options for the same price.

Is there an upcharge for rounded corners?

No! Square or rounded or shaped, our cards are all the same price!

Do you offer foil stamping?

Not at the moment, no.

Shipping

How much do you charge for shipping?

Card and print prices include free ground shipping (USPS).

For all other products shipping costs are shown separately.

Can I upgrade shipping for an urgent order?

Of course! Just select 2 Day or ON when you checkout.

Do you ship outside of the US?

At present, we only ship to the U.S. and Canada. Sorry!

How long will it take to receive my order?

We operate a 3 business day production time plus shipping. So if you use ground shipping you should expect to receive your order within 7 – 10 business days.

  • Ground Shipping 7 – 10 Days
  • 2 Day Shipping 5 – 7 Days
  • ON Shipping 3 – 5 Days

Do you drop ship?

Yes! All orders are shipped in generic white packaging with no invoice or branding.

Why didn't I receive my entire order?

If you ordered more than one product, your order might come in more than one shipment. That is because we have a number of production facilities and different products are made at different facilities. We send your orders directly from the production facilities so that you can get them as soon as possible.

Can I make a change after my order is submitted?

If you want to make a change, you would need to contact customer service right away. We move things to production as quickly as possible, so the window for changes is extremely small.